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Brendan Fleming Solicitors

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Company: 
Brendan Fleming Solicitors

Overview

Specialists in Family Law, offering expert legal advice in both Public and Private Law matters, including Care Proceedings, Non-Accidental Injury, Divorce & Children’s Proceedings and issues with Social Services

Established 1982

Challenges

Brendan Fleming Solicitors specialise in Family Law, offering clients expert legal advice in both Public and Private Law matters, including Care Proceedings, Non-Accidental Injury, Divorce & Children’s Proceedings and issues with Social Services.

Head of Administration, Sue Hayes explained “Back in 2006 we decided to make a number of strategic decisions on how to drive the business forward. We decided to implement a strategy whereby we could reduce the number of secretaries we needed to employ to support our fee earners thus reducing our support costs whilst improving service to our fee earners and clients.”

Solution

After conducting a trial with another transcription company, Brendan Fleming Solicitors contacted Freedom Technical and carried out a trial of the Freedom Dictation service. Within two weeks the service was rolled out across all fee earners in the firm.  

 Sue explained:

“Previously fee earners would dictate into recorders which were then hand delivered to their secretaries for transcription. The Freedom Technical solution drastically reduced the need to employ secretaries. The fee earners dictate into recorders, plug the recorder into their computers and the audio file is automatically transferred to Freedom Technical so fee earners do not need to leave their desks. 

The excellent FT secretaries transcribe the dictation into our templates and email these back to the relevant fee earner. Most work is returned the same day. On occasion we have produced over 1,100 minutes of dictation in a day. I would hate to think how many secretaries I would need to employ full time to handle this amount of work in a single day.”

Benefits

Transcription is carried out for file notes, letters, attendance notes, witness statements, client statements, briefs to counsel and bills for assessment at court. These are all transcribed directly into the Brendan Fleming Solicitors standard document templates.

Sue commented “We have had occasions where dictation has increased considerably in a very, very short period of time. Freedom Technical have handled this extremely well.”

The other benefits Brendan Fleming enjoy include:

  • Better client service.
  • Significant cost saving
  • No recruitment and HR costs for audio transcription staff
  • No management time spent on secretarial staff.
  • Faster turnaround time for dictation.
  • Better fee earner productivity.
  • Improved quality,
  • Regulatory and Quality Standard compliance.
 

Testimonial

I have used Freedom Technical for over 10 years and I would highly recommend them to others without hesitation. They really do free you up to get on with your work knowing your typing will always be returned quickly and accurately.